HOW TO SHOP

Click on the links to the left of this text to view our products, you can keep clicking on the "shop" link at the top of the page to return to this page and look at a different category of products.



HOW TO BUY


You can now make purchases online, with your credit or debit card, by clicking on the add to basket icon next to each item, then following the onscreen instruction,



POSTAGE AND PACKING

Costs for postage and packing will be automatically added to your purchase before you pay. Where possible we try to recycle packaging to lessen our negative effect on the environment, (so if you receive polystyrene balls it’s not because we have gone out and bought them!). If your purchase is for a gift and you would like the item to be specially wrapped then just let us know. Postage is quoted for UK deliveries only, for orders outside of the UK please email us with details of your order and we will advise you of the postage cost.



FURNITURE

Furniture cannot be purchased online, you will need to email us to arrange payment on info@rougeweb.co.uk.

Furniture comes fully assembled (with the exception of the dining tables which are flat packed and you will need to attach the legs, all brackets, bolts and nails are supplied.). Delivery free for sales of over £200 to mainland UK addresses, but you will need to check on delivery costs if the sale is less than this amount (prices vary for different areas).

Please be aware that delivery will be via a heavy goods vehicle, if you think that access will be an issue please discuss this with us before you order. Items will be delivered on a pallet - which you will have to dispose of - and won't be taken inside your home, we can specify which day the item/s will arrive, but not a time. Deliveries are usually made within 3 to 4 working days of your placing an order - subject to product availability.

If you are planning a visit to our shop to view furniture please check with us before you make a special journey as we do not stock all furniture in the shop, but try to have a few pieces to give you an indication of the style and quality of the furniture.

As with all our products, the furniture is not mass-produced and as such certain items may from time to time have a waiting list, we will keep you informed of any possible wait for an item, in which case you will be given the option to either wait, choose an alternative product or cancel the order.

If you have any queries about the furniture - or indeed any of our products - please do not hesitate to contact us to discuss your requirements.



RETURNS AND EXCHANGES

We hope you will be delighted with your purchase. If however you would like to return an item, please do so within 14 days of receipt for a credit note, exchange or refund. email us for a returns form on info@rougeweb.co.uk you will need to print the form and return it to us along with the unused item/s in original packaging. Please obtain a certificate of posting, as we cannot be held responsible for goods that do not reach us.

Please be aware that although we aim to be as accurate as possible in the descriptions of our products, all are handmade and as such there may occasionaly be a slight variation in colour and or size.



PRIVACY POLICY

We won’t pass your details onto third parties.